HEARING HEALTH PLATFORM

About

Tuned is a service for connecting qualified and credentialed audiologists to patients via a clinically validated platform. Audiologists accurately screen patients’ hearing online and offer recommendations for further steps or actions based on the results.

Challenge

Our team was hired by Tuned, a company suggesting a new approach to hearing health. The goal of the project was to design a new platform allowing people to get personalized hearing care with the help of certified audiologists. The main focus of the service is making hearing care as accessible as dental or vision care for employers, employees, and their dependents.

Solution

From the very beginning, our team focused on delivering a holistic experience to users. It was essential to provide a tool for getting full service from audiologist specialists with no need to register on any other platform or use 3rd party tools and services. The vision was to seamlessly integrate everything users might need into the platform.

Platform for doctors and patients

The Tuned platform offers extensive functionality for both doctors and patients. It allows doctors to manage schedules, patient profiles, and earnings reports, while patients can easily find nearby doctors, book appointments, make payments, conduct hearing screenings, and communicate with audiologists online.

Online hearing screening

Audiologists assess patients’ hearing online using a three-step process, each of the steps designed to focus on different aspects of the patient’s hearing health:

The Questionnaire: patients answer questions about their medical history
The Digits in Noise Test: patients repeat numbers played to them to assess speech recognition capabilities and detect certain degrees of hearing loss.

The Pure Tone Test: patients are played a series of tones of different pitch, frequency, and loudness. This test identifies the faintest sound patients can hear, providing a quantitative profile of hearing ability.

All test results and specialist notes are stored on the members’ portal and available for users at any time.

Video conferencing

Creating a custom video conferencing tool was a critical part of enabling a holistic environment for users. To implement the video conferencing option, our team used WebRTC technology and Twilio SDK. Besides the main functionality, the tool offers session recording, screen sharing, and text chat. We integrated a speech-to-text API with audio processing on the client side to generate captions in real time and decrease backend load.

Technologies